Operations · Network-wide
Executive Control Tower
312 clients · 5 verticals · 1,240 AI agents · settlement on-chain · refreshed every 5s
Tickets resolved today
48,200
▲ 9.4% vs yesterday
Auto-resolution rate
74.6%
▲ 2.1 pts this month
SLA on-time
98.1%
▲ 0.6 pts
Cost / resolved ticket
$0.41
▼ 22% — vs $7–12 human
Open escalations
6
2 high priority
On-chain settlements today
44,900
per resolved ticket
Avg handle time
42s
▼ 14% after model update
SLA disputes this month
0
vs 214 last quarter — auto-settled on-chain
Tickets resolved & SLA 14 days
Resolved/daySLA on-time %
Resolution mix today
AI auto-resolved 75%Human-assisted 21%Open 4%
Critical escalations
Resolved by vertical tickets/day · thousands
Finance — SLA on-time97%
Healthcare — SLA on-time99%
Other verticals — avg98%
Operations · Realtime
Live Ticket Monitor
Every action on a ticket is an event — this stream is the single source of truth, and it's what gets hashed on-chain
Tickets / min
612
▲ peak hour
Resolving now
1,840
AI agents active
Escalated / min
41
6.7% of volume
Hashed on-chain / min
598
avg block 2.1s
Event stream live
Resolved vs escalated by hour
ResolvedEscalated
Avg handle time seconds · 30 min
Operations · Human-in-the-loop
Escalation Center
AI resolves 75% of tickets end-to-end. What it can't, it escalates here with a recommended action — you approve.
2 high3 medium1 low
Open escalations 6
Operations · Phase 2
Cost & SLA Performance
Outcome-based pricing means every line here maps to a resolved ticket, not a seat
Cost / resolved ticket
$0.41
▼ from $0.63 in Q1
Human-equivalent cost
$8.40
industry avg / call
Gross margin
61%
▲ 4 pts
SLA breach rate
1.9%
▼ auto-compensated
Cost / ticket 12 weeks
Revenue mix this month
Per-resolution 68%Platform tx fee 19%Compliance pkg 13%
By client top verticals
| Client | Vertical | Tickets/mo | Auto-res % | Cost/ticket | SLA |
|---|
Resolution · Live
Ticket Board
Receive → classify → resolve → escalate → settle. Drag a card to re-route it; AI keeps the rest moving.
SLA healthy
Resolution · MVP
SLA Engine
Per-vertical response & quality rules. A breach auto-triggers compensation via smart contract — no manual reconciliation.
Active SLA policies
38
across 5 verticals
On-time (30d)
98.1%
▲ 0.6 pts
Breaches auto-compensated
1,204
$18.2k paid on-chain
Disputes raised
0
record is immutable
Policies by vertical
| Policy | Vertical | First response | Resolution | CSAT floor | On breach | Status |
|---|---|---|---|---|---|---|
| Card dispute — Tier 1 | Finance | 30s | 4h | 4.2 | Auto-credit 5% | On-time 97% |
| Claim FNOL intake | Insurance | 60s | 8h | 4.0 | Fee waiver | On-time 98% |
| Patient scheduling | Healthcare | 45s | 2h | 4.5 | Escalate + credit | On-time 99% |
| Billing inquiry | Telecom | 30s | 6h | 3.9 | Auto-credit 3% | On-time 94% |
| Order status | Retail | 20s | 1h | 4.1 | Discount code | On-time 99% |
Resolution · Phase 2
Resolution Brain
Agents learn from each client's ticket history — auto-resolution rises the longer we run an account
Knowledge articles
14,802
▲ auto-curated
Intents modelled
2,140
across verticals
Auto-resolution · new client
38%
month 1
Auto-resolution · mature client
86%
month 12+ — the data network effect
Auto-resolution ramp months on platform
Top resolved intents this week
| Intent | Volume | Auto-res % |
|---|---|---|
| Password / access reset | 41,200 | 96% |
| Order / claim status | 28,900 | 91% |
| Billing inquiry | 19,440 | 82% |
| Refund / credit request | 12,110 | 73% |
| Escalated complaint | 4,020 | 34% |
Blockchain settlement · MVP
On-chain Audit Ledger
Every action, response time and CSAT is hashed and written on-chain — evidence neither vendor nor client can alter
Chain synced
Events hashed today
612,000
immutable
Avg block time
2.1s
L2 rollup
Gas / 1k events
$0.03
batched
Chain integrity
100%
0 reorgs
Recent on-chain events
| Tx hash | Event | Ticket | Block | Age |
|---|
Events / hour on-chain
Batcher queue12%
Verifier uptime99.98%
Blockchain settlement · MVP
Smart-Contract Settlement
Fees calculated per resolved ticket. SLA breaches auto-compensate the client. No invoices to reconcile.
Settled this month
$1.84M
▲ 12%
Resolved tickets billed
1,204,000
per-resolution
Auto-compensation paid
$18.2k
1,204 breaches
Avg settlement latency
3.4s
on resolution
Settlements live
| Contract | Client | Resolved | Amount | Comp. | Status |
|---|
Revenue streams this month
Per-resolutionPlatform tx feeCompliance pkg
Smart contract
On each resolved event the contract releases payment; on an SLA breach it debits the vendor and credits the client — atomically.
AI agents · Phase 2
AI Agent Command
1,240 agents across verticals. Each carries a portable on-chain reputation that follows it to new clients.
Active agents
1,240
across 5 verticals
Auto-resolution rate
74.6%
▲ 2.1 pts
Recommendation acceptance
88%
human approvals
Avg credit score
742
/ 900 on-chain
Auto-resolution by engine 7 days
Intent engineResolution engine
Agent activity live
AI agents · Phase 3
Agent Credit Score
Portable on-chain reputation. A new client trusts a proven agent from day one — no long testing period.
Top agents by on-chain score
| Agent | Vertical | Resolved | CSAT | SLA | Score |
|---|---|---|---|---|---|
| agt-FIN-0091 | Finance | 1.2M | 4.7 | 99.1% | 871 |
| agt-HLT-0044 | Healthcare | 840k | 4.8 | 99.4% | 864 |
| agt-INS-0210 | Insurance | 990k | 4.5 | 98.2% | 829 |
| agt-TEL-0177 | Telecom | 1.5M | 4.3 | 96.8% | 796 |
| agt-RET-0302 | Retail | 2.1M | 4.4 | 99.0% | 788 |
Score distribution 1,240 agents
Why it's a moat
Reputation is earned on an immutable ledger and can't be faked or bought. A competitor's brand-new agents start at zero — ours arrive pre-trusted.
Platform · Phase 2
Clients & Contracts
312 enterprises on outcome-based, on-chain contracts
Enterprise clients
| Client | Vertical | Tickets/mo | Auto-res % | Contract | SLA |
|---|
Platform · MVP
Integration Hub
Channels in, CRMs and chains out — every hop emits an event to the ledger
Channels
| Voice (SIP) | 1.2M min/mo |
| Chat / web | 4.1M msgs |
| 880k/mo | |
| rolling out |
CRM & systems
| Salesforce | 2-way sync |
| Zendesk | 2-way sync |
| ServiceNow | 2-way sync |
| Core banking / EHR | read-only |
Chains & settlement
| Settlement L2 | primary |
| Audit anchor (L1) | hourly |
| Stablecoin rail | payouts |
| Fiat off-ramp | Phase 3 |
Webhook log live
| Time | Event | Target | Status |
|---|